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Motivate agents at all times and encourage them to always work there best.Develop agents to there maximum potential.Schedule one on ones with each agent to evaluate there individual numbers and what are the future action plans if necessary.Monitor calls to ensure they meet quality assurance standards and are providing exceptional customer service. Such as AHT, NR, ACW, Attendance ( adherence) etc. Lead group huddles with group statistics to point out what areas need improvement and in which areas they are doing great.Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. Monitor queue and track inbound calls. Con el fin de trazar la ruta económica de la Isla y alcanzar el desarrollo sostenible, la Asociación de Industriales de Puerto Rico (AIPR) dio comienzo ayer a su convención anual titulada Desatando el Poder de la Prosperidad, en la que depondrán oradores de Puerto Rico e internacionales del sector público y privado.ayuda a las empresas a tener contacto directo con sus clientes ofreciendo soluciones rápida a los problemas presentados. Sin costo, fcil y rpido puedes encontrar trabajo en casi 2.400+ ofertas en Caguas y otras ciudades en Puerto Rico. Atento es una empresa dedicada al servicio. Nuevas ofertas de trabajo para Atento en Caguas. Take escalated calls my agents can't handle and be available when an agent appears to need assistance. ¿Quieres trabajar en Atento en Caguas Por medio de esta pagina web podrás enterarte de cuales son los pasos correctos para postular en la empresa atento.Manage by walking around and being visible to answer questions.In charge of supervising customer service agents in terms of the overall quality of their work specifically in the Customer Service department.Atiende casos de Accidentes de auto en la dirección Urb. We are looking for outstanding Customer Service Representatives (CSRs) who want to grow with us.Call Center Supervisor, Dec 2011 ‐ Current Atento Inc, Caguas, PR Abogados cerca de Caguas, PR (Caguas) Nieves & Morales Law Offices ofrece sus servicios como despacho de abogados en Caguas. We offer telephone support for various major companies. We are a company renowned for its employees and their service its customers, which has managed to establish, within their sector, a quality standard in the management of people and the quality and innovation of our contact center solutions.Ĭurrently Atento Puerto Rico has over 750 employees we have been rated as one of the Great Places to Work in Central America and Caribbean for five years in a row.ĪTENTO USA IS HIRING OUTSTANDING CUSTOMER SERVICE AGENTS FOR ITS CALL CENTER IN CAGUAS, PUERTO RICO! We represent large companies in different sectors: Customer Service, Sales, Banking and Communications. But before you start, here’s a brief introduction to who we are.Ītento has been operating in Puerto Rico for 17 years and from our start in 1999, we have been a pioneer in introducing Contact Centers on the island. On our state-of-the-art employment site, you will be able to upload your resume and answer your initial interview questions in writing and over the phone.
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